Download the 2025 Global eCommerce Payments and Fraud Report.

Get exclusive insights from over 1,000 eCommerce merchants—ranging from SMBs to global enterprises—across 35+ countries in North America, Europe, APAC, and LATAM. This data-driven report reveals how the most successful businesses are adapting to a rapidly evolving digital landscape.

What You’ll Learn:

  • Payment Acceptance Trends:  Discover what’s driving authorization rates, decline patterns, and next-gen checkout experiences.

  • Performance-Boosting Payment Tactics:  Learn how leading merchants are optimizing payments to improve performance and reduce costs.

  • The Latest on Fraud Attacks: Understand the newest threats, fraud patterns, and what top merchants are doing to stay protected.

  • Post-Purchase Fraud & Abuse:  Insights into chargebacks, refund abuse, and how merchants are minimizing loss after checkout.

  • Winning Fraud Management Strategies: See how fraud teams are structured, what tools they’re using, and how they’re balancing security with seamless customer experience.

Ready to level up your fraud prevention and payment performance?

Download the 2025 Global eCommerce Payments & Fraud Report and equip your business with the data and strategies you need to grow smarter, safer, and stronger.

 

Get Key eCommerce Payments and Fraud Insights

The 2025 Global eCommerce Payments and Fraud Report delivers valuable insights into global and regional eCommerce trends.  Download your copy today! 

57 %

Report increasing rates of refund and policy.

47%

Of merchants report refund abuse as the top attack.

5

The average number of fraud detection tools currently used.

Common Questions

Who participated in the survey?
The survey for this year's report was fielded in October to November of 2024. In total, 1,082 merchant professionals involved in eCommerce payment and fraud management (including 70 MRC members) completed the survey. The respondent sample includes fraud and payment professionals based in 38 countries, spanning four major geographic regions, with broad representation across revenue tiers, sales channels, and eCommerce categories.
The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key sub-segments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
The MRC has partnered with Visa Acceptance Solutions, and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.

Participate in Future Surveys

All our merchant members are invited to participate in the annual global payments and fraud survey. Your experience-based input helps us make the report more robust, insightful, and valuable for the industry. As a thank you for your participation, you will have exclusive access to the survey results before anyone else.  

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  • WHO WE ARE 

  • The Merchant Risk Council (MRC) is a non-profit global membership organization dedicated to connecting eCommerce fraud prevention and payments professionals. It offers a range of resources, including educational programs, online community groups, conferences, and networking events. With over 750 member companies, including more than 525 merchants, the MRC delivers valuable insights on fraud prevention, payments optimization, and risk management. Founded in 2000, the MRC remains a leading force in the industry, driving the evolution of eCommerce by promoting payments optimization and reducing fraud through collaboration, education, networking, and advocacy.